Optimize Lead Distribution with Togile's Routing Engine
Automated Assignment Rules
- Automatically assigns leads, cases, or tasks to specific users or teams based on predefined criteria such as expertise, workload, geographic location, or customer value.
- Ensures that the right person handles each task, improving response times and increasing the likelihood of positive outcomes.
Dynamic Routing
- Dynamically routes inquiries in real-time based on current conditions and data updates. This includes rerouting tasks if the initial conditions change (e.g., if a user becomes unavailable).
- Enhances adaptability and responsiveness in handling customer interactions, ensuring continuity and efficiency even when unexpected changes occur.
Real-time Monitoring and Adjustment
- Distributes incoming leads or inquiries evenly among team members to ensure equitable assignment of new tasks.
- Fairly allocates new opportunities among team members, which can improve morale and ensure that everyone has a fair chance to contribute.
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