Eligibility for Refund
- 30-Day Money-Back Guarantee: If you are not satisfied with our CRM software within 30 days of purchase, you are eligible for a full refund. This guarantee applies to annual subscription plans only.
- Monthly Subscriptions: Refunds for monthly subscriptions are not available. However, you can cancel your subscription at any time, and you will not be charged for subsequent billing periods.
- Free Trials: Refunds are not applicable if you have utilized a free trial period prior to purchasing the software.
Requesting a Refund
- Refund Request Form: To request a refund, please complete the Refund Request Form available on our website or contact our support team at support@togile.com. Include your order number, purchase date, and a brief explanation of why you are requesting a refund.
- Refund Processing Time: Once we receive your refund request, we will process it within 5–7 business days. You will receive a confirmation email once your refund has been issued.
Conditions for Refund
- Software Usage: To qualify for a refund, the CRM software must not be used beyond initial testing. If significant usage or customization has occurred, we may assess the situation on a case-by-case basis.
- Compliance with Terms: Refunds will only be issued if you have complied with our Terms of Service and have not violated any licensing agreements.
Exceptions
- Customizations and Integrations: Custom-built features or integrations are non-refundable. If you have requested and received customized solutions or integrations, please note that these are final sale items.
- User Training and Support: Any additional services such as user training or extended support are not eligible for refund.
Cancellation
- Subscription Cancellation: If you choose to cancel your subscription after the initial 30-day period, you will not be entitled to a refund for unused portions of your subscription. Cancellations will be effective at the end of the current billing cycle.
- Account Deactivation: If your account is deactivated due to violation of our Terms of Service, no refunds will be issued.
Contact Information
For any questions or to initiate a refund request, please contact our customer support team:
- Email: support@togile.com
- Office Hours: 9:00 AM to 6:30 PM
Policy Changes
We may update this Refund Policy from time to time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.
Thank you for choosing our CRM software. We appreciate your business and are committed to providing you with exceptional service.